Returns & Refunds
Last updated 18 October 2026
Wrong, damaged or faulty items
If your item arrives wrong, damaged or faulty, message us within 3 days of delivery with your order number, clear photos and, if you can, a short unboxing video. We will arrange an exchange or a refund.
Change of mind and size
Our pieces are made in limited quantities, so we cannot accept returns for change of mind. Please check the Size Guide on each product page before you order. A size exchange may be possible, depending on stock — message us first.
Condition of returned items
Items must be unworn, unwashed, and have their tags and packaging.
How to return something
- Message us on WhatsApp first. Please do not post anything back before we confirm.
- If the item was wrong or faulty, we cover the return delivery. For other approved exchanges, you pay for return delivery.
Refunds
Approved refunds go back to your original payment method through HitPay, usually within 7–14 working days. Delivery fees are refunded only when we sent the wrong or faulty item, or when we cancel your order.
Cancelled or out-of-stock orders
If we cancel your order, or an item is out of stock, you receive a full refund.
Contact us
WhatsApp: +60 13-220 9408
Email: hello@torexiacom.biz
TOREX VENTURES (SSM 202603081374 (AS0512454-V)), PT 57249B, Level 1, Limau Manis Village, Off Putrajaya, Sg. Merab, 43000 Kajang, Selangor, Malaysia.