Privacy Policy

Who we are

This website, ladytorexia.my, is run by TOREX VENTURES (SSM 202603081374 (AS0512454-V)), PT 57249B, Level 1, Limau Manis Village, Off Putrajaya, Sg. Merab, 43000 Kajang, Selangor, Malaysia (“Torexia”, “we”, “us”). We handle your personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

What information we collect

• Order details: your name, email address, phone number, delivery address and what you ordered.
• Messages you send us, for example on WhatsApp or by email.
• Browsing information: pages viewed and the type of device and browser, collected through cookies and similar tools (see “Cookies and advertising” below).

We do not see or store your card or bank details. Payments are handled by our payment provider.

How we use your information

• To process, pack and deliver your order, and to contact you about it.
• To send your order confirmation and shipping emails.
• To answer your questions and deal with returns and refunds.
• To keep accounting and legal records.
• To understand how the website is used and to measure and improve our advertising.

Who we share it with

We only share what is needed:

• Payment: HitPay processes your payment (online banking, cards and other methods shown at checkout).
• Delivery: courier companies, arranged through EasyParcel, receive your name, phone number and delivery address.
• Services that run the website: hosting (Vercel), content management (Sanity) and email sending (Resend).
• Advertising and measurement: TikTok, Meta (Facebook and Instagram) and Google Analytics, through their tracking tags (see below).

We do not sell your personal data. We may also share information if the law requires it.

Cookies and advertising

Our website uses advertising pixels from TikTok and from Meta (Facebook and Instagram). They record actions such as viewing a product, adding to cart, starting checkout and completing a purchase, so that we can measure and improve our advertising and show our ads to relevant people. TikTok and Meta may use cookies and similar technology for this. You can block cookies in your browser settings, or change ad personalisation in your TikTok, Facebook and Instagram account settings. We also use Google Analytics, which counts visits and shows us which pages are popular so we can improve the website. Google may use cookies and similar technology for this, and you can block them in your browser settings.

How long we keep it

We keep your information for as long as needed to complete your order, deal with returns, and meet accounting and legal requirements. After that we delete or anonymise it.

Your rights

Under the PDPA you may ask to see the personal data we hold about you, ask us to correct it, or withdraw your consent for us to use it for marketing. Contact us using the details below. We may need to confirm who you are first.

Keeping it safe

We use reputable providers and access controls to protect your information. No website is completely secure, so please also keep your own devices and passwords safe.

Ringkasan dalam Bahasa Malaysia

Kami mengumpul nama, e-mel, nombor telefon dan alamat penghantaran anda untuk memproses dan menghantar pesanan. Kami hanya berkongsi maklumat dengan pihak yang perlu: pembayaran melalui HitPay, syarikat kurier, dan perkhidmatan yang menjalankan laman web ini. Kami menggunakan TikTok Pixel, Meta Pixel dan Google Analytics untuk mengukur laman web dan memperbaiki iklan kami. Kami tidak menjual data peribadi anda. Di bawah Akta Perlindungan Data Peribadi 2010, anda boleh meminta akses, pembetulan atau menarik balik persetujuan anda dengan menghubungi kami.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact us

WhatsApp: +60 13-220 9408

Email: hello@torexiacom.biz

TOREX VENTURES (SSM 202603081374 (AS0512454-V)), PT 57249B, Level 1, Limau Manis Village, Off Putrajaya, Sg. Merab, 43000 Kajang, Selangor, Malaysia.